COVID-19 Shopping Procedures

Last Updated 21/09/2020:

How to shop with AS Watersports

To to create a safe and enjoyable shopping experience we have introduced a number of ways to shop with us. To manage the number of customers in the shop we are running our appointment system, alongside the option to come to the shop when it suits you. As we are running lower staff levels, and have a large amount of dispatch and click & collect orders to process, we appreciate your patience and understanding during this time.

Option #1 – Book an Appointment

Simply contact us beforehand and let us know what products you are interested in and we will arrange a time-slot. When you arrive you will have access to the entire shop floor to browse at your leisure with staff on hand if you require assistance.

No Queues – No Pressure – No Stress

  • No purchase too small.
  • Help & advice available from experienced staff.
  • Flexible appointment times – pop in for 15 minutes or book longer.
  • Free on-the-water Kayak, Canoe & Paddleboard demo’s.
  • Maximum 6 people from the same household.
  • Sanitisation Station available to use in-store.

Following Government guidelines, customers inside the shop are required to wear a face covering. Please bring your own to your appointment.

Appointments available: Monday – Friday 10am – 5.30pm, Saturday 10am – 5pm

Contact us now on 01392 219600 and we will arrange a time slot!

Option #2 – Ring the Bell!

If you are not sure when you will be visiting us, you can drop by in the listed opening times, and ring the doorbell. A member of staff will come as soon as possible. If there is space in the shop, we will let you in, if not we will let you know what time would be more suitable. Please note, pre-booked appointments take priority over drop-in customers, so we may ask you to wait outside or in a section of the shop. If you are looking for assistance with purchasing and would liek to try some model out on the water, we strongly recommend booking an appointment

Option #3 – Click, Confirm, Collect

If you would like to collect your purchase from the shop, we are now operating a contact free collection service. As we may not be able to fulfil your complete order immediately, please wait for us to confirm your collection is ready. More information on our Click, Confirm, Collect service can be found here.

Option #4 – Dispatch Orders

We we still be dispatching orders for in-stock items placed on the website, phone and e-mail.  We have had to make some changes to our delivery pricing, to get the latest price, please add all items to your basket and use the delivery calculator in the checkout. Delivery to UK Mainland for standard size items is still free over £65!

 

Hire & Tuition

Unfortunately we have had to close bookings for our Kayak, Canoe & Paddleboard Hire and Kayak & Paddleboard Lessons for the 2020 season. We look forward to re-opening in spring 2021

We would like to thank all of our customers for their understanding in these uncertain times. Please keep up to date on our Facebook Page for any updates on affected opening times.

Stay active, healthy and, if you’re able to do so safely and in line with government recommendations, getting out in nature is great for the body and mind!

AS Watersports

Our opening hours

Mon - Fri: 9.30 - 17.00  |  Sat: 9.30 - 17.00  |  Sun: Closed (Oct-Apr)

Our showroom is now open to drop-in with limited numbers at any one time. Pre-book an appointment to avoid queues!

Appointments available: Monday – Friday 10am – 5.30pm, Saturday 10am – 5pm

Hire & Tuition remain closed.

Please click here to learn more about visiting us.