Last updated: 07.11.2019
This information refers to orders placed via our website, www.aswatersports.co.uk. Please refer to Clause 12 of our Terms of Sale for full returns terms and conditions.
- Goods must be returned unused and in the original packaging with all relevant labels.
- If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;
- If the Goods have been personalised or custom-made for you;
- GPS systems such as PLB or VHF radios can only be returned if unregistered
- Goods returned in an unsatisfactory condition
- Gift Vouchers
Unless we have incorrectly fulfilled an order we will not refund any associated delivery charges or cover any delivery costs when posting the goods back to us.
To ensure a prompt refund please providing Us with your name, address, email address, telephone number, and Order Number.
In the case of boats we would only be able to arrange collection if the boat was delivered by our courier, the charge for this will be confirmed with a quote, cost of which will be deducted from your refund, unless stated otherwise. The craft will need to be packaged prior to collection in the same way it would have arrived when originally delivered.
When your refund is processed, the funds will be returned to the original payment method. This may take up to 10 working days to appear as cleared funds.