AS Watersports Terms and Conditions

Please read through our terms and conditions carefully before using our website.

1. Terms and Conditions of sale from AS Watersports
2. Pricing and Product Accuracy
3. Orders
4. Delivery
5. Payment
6. Returns, Cancellations and Warranties
7. Second Hand Boats
8. Purchase of Knives
9. Security of your information
10. Illustrations / Images
11. Distance Selling Regulations
12. E&OE (Errors & Omissions Exempted)
13. Disclaimer
14. Contact Details
15. Company Details
16. Finance – V12 Customer Internal Complaints Procedure

 

Terms and Conditions of sale from AS Watersports

1. We reserve the right to change these terms and conditions at any time. All changes will take effect when posted on the website. It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website signifies your acceptance of the latest terms and conditions.

2. Pricing and Product Accuracy
We try to keep our website as accurate and up to date as possible with regards to specification, colour’s, materials and images, however errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Images shown may not reflect those that are described. We deal with a wide range of products from a number of manufacturers and changes do occur. We cannot be held responsible for changes to products supplied in respect of any of the above factors.

All sizes quoted are supplied by our manufacturers; we try to ensure that these are as accurate as possible. Manufacturer specification may change without our being notified.

3. Orders
All orders placed on this website will be subject to acceptance in accordance with these terms and conditions.
Second hand boats, sale items, end of line and clearance offers are available on a first come, first served basis. The publicising of a product on offer on our website does not guarantee availability and we reserve the right to cancel any orders in such cases if the product has sold out or are not available for any reason.

4. Delivery Information
Typically a standard order will be dispatched in 1-2 working days if all items are in stock. Please call us if you require your order urgently, and we will do our best to get it to you.

  • Small items are usually sent via Royal Mail 1st Class
  • Royal Mail aims to deliver next working day including Saturdays, occasionally it may take longer.
  • Larger items are sent using DPD Local on a next working day service. Please place your order before 11.30 am to have the best chance of it being dispatched the same day.
  • Paddles up to 3m are sent using TNT on a next working day service.

If you require an item sooner, or want it delivered on a Saturday, please call us and we may be able to arrange it at an extra cost.

DPD Predict

The Predict service gives you a 1 hour delivery window, so you don’t have to wait in all day. DPD Local will contact you by text or e-mail.

This service also allows you to change the delivery date, or specify a neighbour to leave your parcel with.
By placing your order with us, you are giving us permission to pass your contact details onto DPD Local so they can provide this service. Please contact us if you wish to opt out, and we will not pass your details on.

Paddles

  • Due to the nature of the items, and restrictions from TNT, orders need to be placed before 11am to be sent out the same day.
  • We avoid dispatching these items on a Friday as they are left in a warehouse over the weekend. Any orders placed after the last dispatch on a Thursday will be sent the following Monday for delivery on Tuesday. Please contact us if this is an issue.
  • If you want the package delivered on a specific day, contact us and we can dispatch the item the day before. Please note, this is for Mainland UK only (excluding Scottish Highlands).

Boats

  • Due to the size, height and shape of kayaks, our delivery options are limited.

Delivery Charges
Our standard delivery charges across the website are for UK Mainland delivery. To get a quote for and address in the UK that is not mainland, please add the items to your basket and use the postage quote function at the checkout.

Local Delivery
We offer a local delivery service for all boats. Please contact us for pricing.

Delays
Some products may, at certain times, experience delays in supply due to the specialist nature of the sport or unexpected high demands. We will keep you informed of the status of any incomplete orders by e-mail. If products are not likely to be available within a reasonable timescale you will be offered the option of a suitable alternative as close as possible in specification and price to your original order or you of course have the option to cancel or amend your order.

Out of stock items will generally be dispatched within two weeks, unless we have supply problems ourselves. We always aim to find out an estimate on delivery time where possible.

We make every effort to keep to our estimated delivery times, but due to unforeseen circumstance delays will occasionally occur.

AS Watersports shall be under no liability for any delay or failure to deliver the products within the estimated time scale.
Although we try to pick our carriers carefully, we cannot be held responsible for the performance of the carriers. We can provide consignment details or tracking numbers on request.

Receiving Your Package
On delivery of your package please check packaging to ensure that no damage has been caused during transit, if any damage is visible, sign as “received damaged”. If the goods are damaged you are within your rights to refuse the delivery and ask that the goods be returned to sender. It is your duty to inspect and confirm that the goods are in good condition before signing.

Some packages will require a signature, if you are not in to sign for your package and it is being sent by Royal Mail, a card will be left and the package will be taken to your local Post Office.

If the package is being delivered by a carrier, a card will be left and the package will usually be redelivered the next day. If they are unable to re-deliver the package after a few days it will be returned to us and you will be charged the postage to redeliver again.

5. Payment
We require payment upon placing an order, but we will only process the payment when we have confirmed that the item(s) are in stock and ready to post out.

You pay for your goods by credit/ debit card at the end of the payment process. Your details are stored securely and in an encrypted form online. Should you wish to talk to someone in the shop, and pay directly over the phone, we can arrange mail order transactions in the normal way, please call the shop for help.

All prices include VAT (where applicable) at the current rate. For ex VAT prices for VAT exempt areas please contact us and we will be able to confirm ex VAT prices.

6. Returns, Cancellations and Warranties
Non-warranty returns (excluding our error) will be exchanged or refunded provided the product is returned unused, in the original packaging and in a sellable condition, within 30 days. You will be responsible for returning the item to us at your cost (we recommend Royal Mail recorded delivery, as this offers a tracked service and a signature at the end), including kayaks, canoes and paddles. A charge of upto 10% of the value of the item(s) will be charged as a restocking fee to cover our initial postage and administration costs. If the item is being exchanged we will not charge you postage for the new item(s) to be sent, except for canoes, kayaks and paddles. If the item is returned within 7 days, under the distance selling regulations you are entitled to a full refund including postage.

If we send the wrong item by mistake, we will, of course refund you the cost of the item and your return postage.

All goods sold online are sold with the normal manufacturer warranty that accompanies the product. This warranty applies only to the original purchaser. Certain items may be excluded from warranty such as latex seals, used goods and sale or end of line items.  Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty. Your statutory rights are not affected. If you think a product is faulty please contact us and explain the problem, we will need to see the product before we are able to offer a replacement or refund.

If you need to return faulty or damaged goods please send them back to us at the shop in Exeter complete with a copy of your receipt, details of your NAME, ADDRESS, TELEPHONE NUMBER, EMAIL ADDRESS and a note explaining the problem. Please package goods securely, as it is your responsibility, and at your cost, to ensure the safe return of these goods to us. We generally recommend that items are sent back via Royal Mail recorded delivery, and can only take responsibility for your goods once they are in our possession.

Our Address is as below.

AS Watersports (Returns),1 Terracina Court, Haven Road, Exeter, Devon, EX2 8DP.

7. Second Hand Boats
Second hand boats carry no warranty from the original manufacturer or through an expert here at AS Watersports has checked each boat and deem it to be in a sellable condition for its intended use.

We strongly recommend that you come and personally inspect any second hand boat you are interested in purchasing, obviously this isn’t always possible. We can send more pictures if required please contact us.

We will refund purchases of second hand boats that are returned to us within 28 days unused from the date of purchase. The buyer is responsible for the cost of shipping boats back to us and we are not able to arrange collection of boats from buyers.

We are prepared to reserve boats you are interested in until the following Saturday after you contact us, or by special arrangement. Please telephone or email with any questions.

8. Purchase of Knives
Due to UK knife law we have restricted the sale of Knives on our website to those who are over 18yrs of age. By purchasing a knife on this website you are agreeing to these terms.

“It is an offence for any person, without lawful authority or good reason, to have with him in a public place, any article which has a blade or is sharply pointed except for a folding pocket-knife which has a cutting edge to its blade not exceeding 3 inches.”

9. Security of your information
Please see our Privacy Policy

10. Illustrations / Images
All illustrations/ images on this website indicate design and shape only. Please note that most products are available in a range of different colour’s where possible we will list these colour’s, the colour shown may not be the colour you receive. If a specific colour is required please add a note to the comment box when placing your order or call us to check that the colour wanted is available.

11. Distance selling regulations
Consumers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made.  In the case of goods, it ends seven working days after the day of receipt of the goods.

The Consumer Protection (Distance Selling) Regulations 2000 generally apply to sales to consumers made by sellers acting in the course of a business, which have been made at a distance. In other words, where there’s no face-to-face contact between the seller and the consumer before the contract is made.

The Regulations also provide a period of seven working days after the date of receipt within which the consumer can cancel the contract (often referred to as the “cooling off” period) and get their money back, including the original postage and packing charges. The consumer can be asked to return the goods at their own expense, but only if the seller informed them of this requirement before the contract was made (otherwise, the seller is responsible for collecting the goods). If a business seller has not provided the information required under the Distance Selling Regulations (as discussed above), the buyer will have up to 3 months to cancel the contract and get their money back.

12. E&OE (Errors & Omissions Exempted)
Although care has been taken to ensure the accuracy of the information provided on this site, all information is provided without any representation or warranty as to its accuracy and in no event shall AS Watersports be liable in connection with the use of this information unless otherwise stated.

13. Disclaimer
Canoeing and kayaking are assumed risk activities. AS Watersports, its employees, suppliers and sub contractors cannot be held responsible for any loss, damage, injury or death however caused. It is the customer’s responsibility to ensure they have the sufficient knowledge, skills and equipment for the activity they have chosen to partake in. Ensure you are familiar with all the relevant safety practices and procedures for your equipment and for the location in which you are using it.

14. Contact Details
AS Watersports
1 Terracina Court
Haven Road
Exeter
Devon
EX2 8DP
UK

Tel: 01392 219600
Email: [email protected]

15. Company Details

Company No: 2714722
Vat No: 585719883

16. Finance – V12 Customer Internal Complaints Procedure

We aim to provide you as the customer with the highest standards of service. However, there may be occasions when we do not get it right or fail to meet your expectations. If this happens we encourage you to speak to us so that we can put matters right.

We would like:

  • To receive your complaint to understand your concerns.
  • To resolve your complaint as quickly as possible.
  • To make sure you are satisfied with how we have handled the complaint.

Your initial concerns should be sent in writing to:

Mitch Bewsey
AS Watersports
1 Terracina Court
EXETER
EX2 8DP

Or [email protected]

You may also contact us on: 01392 219 600

If we cannot resolve your complaint straight away, then we will:

  • Send you a written acknowledgement within five working days of receiving your complaint.
  • Send you a written update after two weeks.
  • Send you a full written update detailing where we are after four weeks.

If we have been still unable to resolve the matter within eight weeks we will write to you again, with either a final response letter detailing our findings, or if we are unable to provide a final response, a letter detailing why we are not in a position to provide a final response.

In the unlikely event you are still dissatisfied, you may be entitled to refer your complaint to the Financial Ombudsman Service. This should be done within six months of the date of our final response, complaint forms are available to download or complete online.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

www.financial-ombudsman.org.uk
Telephone: 0800 023 4567

Mon-Fri 8am – 8pm
Sat 8am – 1pm

You must complete the internal complaints procedure before commencing dealings with the Financial Ombudsman Service.

 

If you have any questions, please call or email the shop and we will be happy to help. Your consumer statutory rights are not affected by any of the above.